Apology or something else?
March 29, 2022 § Leave a comment
“By Monday afternoon, Smith had finally apologized to Rock on Instagram. “I would like to publicly apologize to you, Chris,” he wrote. “I was out of line and I was wrong. I am embarrassed and my actions were not indicative of the man I want to be. There is no place for violence in a world of love and kindness.”
- In two separate experiments, Lewicki and his co-authors tested how 755 people reacted to apologies containing anywhere from one to all six of these elements:
1. Expression of regret;
2. Explanation of what went wrong;
3. Acknowledgment of responsibility;
4. Declaration of repentance;
5. Offer of repair; and,
6. Request for forgiveness;
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