Wednesday in the Age of Reason-Munchausen (1988)

“By Monday afternoon, Smith had finally apologized to Rock on Instagram. “I would like to publicly apologize to you, Chris,” he wrote. “I was out of line and I was wrong. I am embarrassed and my actions were not indicative of the man I want to be. There is no place for violence in a world of love and kindness.”

1. In two separate experiments, Lewicki and his co-authors tested how 755 people reacted to apologies containing anywhere from one to all six of these elements:

    1. Expression of regret;

    2. Explanation of what went wrong;

    3. Acknowledgment of responsibility;

    4. Declaration of repentance;

    5. Offer of repair; and,

    6. Request for forgiveness;

http://www.psychologicalscience.org/news/minds-business/effective-apologies-include-six-elements.html

Effective Apologies Include Six Elements

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